Almost 6,000 people are now on the database of the Torbay shielding hub, up from 3,400 at the start of the pandemic.
The NHS has advised the most vulnerable to spend 12 weeks at home. Public bodies and groups are working together to ensure they get essential supplies, wellbeing checks and healthy lifestyle advice.
Led by Torbay Council and supported by Torbay and South Devon NHS Foundation Trust’s Healthy Lifestyles team, the hub is staffed by call handlers and people distributing food and PPE.
Liz Davenport, NHS trust chief executive, was joined by Council Chief Executive Steve Parrock in visiting the team at work in Torquay Town Hall.
She said: “The Shielding Team has been doing a fantastic job since the beginning of the lock down supporting the more vulnerable people of our communities and those who have been advised to stay in their homes to protect themselves during the pandemic.
"Even though they are a relatively small team made up off council and trust staff they have made over 8,000 calls in only a short period of time, which is amazing.
“I am especially proud of the important role the Trust’s Healthy Lifestyles team is playing in supporting Torbay Council in this vital public health partnership, to ensure that people are not only safe and have food and supplies but also staying physically and emotionally well during this very challenging time.”
Staff from Torbay Council Adult Social Care, Customer Services and Trust Lifestyles teams have proactively been calling extra vulnerable residents about issues including exercise, mental health, benefits advice, eating and drinking regularly.
Lynne, Senior Health Coach for the Trust’s Lifestyles Team, said: “It has certainly been an interesting few weeks, working alongside other colleagues and organisations.
"It has also highlighted the variation in people's situations within our community. Some sounded very upbeat and well equipped to deal with this period of isolation, having family and social networks in place along with comfortable home and garden spaces.
"Others though are managing in far more challenging circumstances. It has at times been very humbling."
Steve Darling, Leader of Torbay Council, said: “The Shielding Hub is an excellent example of partnership working and demonstrates that when times are tough, Torbay pulls together."