On Air

When The Lights Go Down 10:00PM - Midnight

Now Playing

Elton John Sorry Seems To Be The Hardest Word
You are viewing content from The Breeze Newbury.
Would you like to make this your preferred location?

Thames Valley Police launch emergency calls campaign

Call handler - picture credited to Thames Valley Police

Thames Valley Police are urging us all to be aware of what is - and isn't - an appropriate emergency call.

The force has revealed around 80% of 999 calls do not require an immediate response.

This equates to around 255,000 inappropriate calls each year.

Officers are hoping to see a reduction in the number of false alarms.

Gavin MacMillan, Senior Delivery Manager for the Contact Centres, said:

“We are an emergency service and will always prioritise answering 999 calls

“999 is a quick way to get through to the police in an emergency, not a quick way to get through to us about anything. To a minority of people calling us it is viewed as being a more convenient option, a way of jumping the queue.

“The video we have created illustrates a very real issue, anyone using 999 inappropriately is delaying us in answering a genuine emergency call.

“I urge people to think before you dial. If it is a situation where anyone is in harm’s way or a crime in progress then it is absolutely the right thing to call 999.

“If it is not an emergency but it is a matter for police then please go online or call 101.”

You can watch the video released by Thames Valley Police as part of their awareness campaign below.

More from Local News